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@@ -5,15 +5,34 @@ FAQ: Getting Help
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How do I do X? Why doesn't Y work? Where can I go to get help?
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==============================================================
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-If this FAQ doesn't contain an answer to your question, you might want to
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-try the |django-users| mailing list. Feel free to ask any question related
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-to installing, using, or debugging Django.
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+First, please check if your question is answered on the :doc:`FAQ <faq/index>`.
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+Also, search for answers using your favorite search engine, and in `the forum`.
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-If you prefer IRC, the `#django IRC channel`_ on the Freenode IRC network is an
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-active community of helpful individuals who may be able to solve your problem.
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+.. _`the forum`: https://forum.djangoproject.com/
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+If you can't find an answer, please take a few minutes to formulate your
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+question well. Explaining the problems you are facing clearly will help others
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+help you. See the StackOverflow guide on `asking good questions`.
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+
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+.. _`asking good questions`: https://stackoverflow.com/help/how-to-ask
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+
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+Then, please post it in one of the following channels:
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+
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+* The Django Forum section `"Using Django"`_. This is for web-based
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+ discussions.
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+* The |django-users| mailing list. This is for email-based discussions.
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+* The `#django IRC channel`_ on the Freenode IRC network. This is for
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+ chat-based discussions.
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+
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+.. _`"Using Django"`: https://forum.djangoproject.com/c/users
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.. _`#django IRC channel`: irc://irc.freenode.net/django
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+In all these channels please abide by the `Django Code of Conduct`_. In
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+summary, being friendly and patient, considerate, respectful, and careful in
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+your choice of words.
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+
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+.. _Django Code of Conduct: https://www.djangoproject.com/conduct/
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+
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.. _message-does-not-appear-on-django-users:
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Why hasn't my message appeared on `django-users`?
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@@ -30,23 +49,25 @@ that spammers get caught, but it also means that your first question to the
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list might take a little longer to get answered. We apologize for any
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inconvenience that this policy may cause.
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-Nobody on `django-users` answered my question! What should I do?
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-================================================================
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+Nobody answered my question! What should I do?
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+==============================================
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Try making your question more specific, or provide a better example of your
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problem.
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-As with most open-source mailing lists, the folks on |django-users| are
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-volunteers. If nobody has answered your question, it may be because nobody
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-knows the answer, it may be because nobody can understand the question, or it
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-may be that everybody that can help is busy. One thing you might try is to ask
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-the question on IRC -- visit the `#django IRC channel`_ on the Freenode IRC
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-network.
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+As with most open-source projects, the folks on these channels are volunteers.
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+If nobody has answered your question, it may be because nobody knows the
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+answer, it may be because nobody can understand the question, or it may be that
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+everybody that can help is busy.
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+
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+You can also try asking on a different channel. But please don't post your
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+question in all three channels in quick succession.
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-You might notice we have a second mailing list, called |django-developers| --
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-but please don't email support questions to this mailing list. This list is
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-for discussion of the development of Django itself. Asking a tech support
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-question there is considered quite impolite.
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+You might notice we have a second mailing list, called |django-developers|.
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+This list is for discussion of the development of Django itself. Please don't
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+email support questions to this mailing list. Asking a tech support question
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+there is considered impolite, and you will likely be directed to ask on
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+|django-users|.
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I think I've found a bug! What should I do?
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===========================================
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@@ -62,8 +83,8 @@ to security@djangoproject.com. This is a private list only open to long-time,
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highly trusted Django developers, and its archives are not publicly readable.
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Due to the sensitive nature of security issues, we ask that if you think you
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-have found a security problem, *please* don't send a message to one of the
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-public mailing lists. Django has a
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+have found a security problem, *please* don't post a message on the forum, IRC,
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+or one of the public mailing lists. Django has a
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:ref:`policy for handling security issues <reporting-security-issues>`;
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while a defect is outstanding, we would like to minimize any damage that
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could be inflicted through public knowledge of that defect.
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Adam Johnson