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@@ -129,6 +129,12 @@ Instead of:
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* his or hers... use theirs.
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* himself or herself... use themselves.
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+Try to avoid using words that minimise the difficulty involved in a task or
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+operation, such as "easily", "simply", "just", "merely", "straightforward", and
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+so on. People's experience may not match your expectations, and they may become
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+frustrated when they do not find a step as "straightforward" or "simple" as it
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+is implied to be.
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+
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Commonly used terms
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