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  1. =================
  2. FAQ: Getting Help
  3. =================
  4. How do I do X? Why doesn't Y work? Where can I go to get help?
  5. ==============================================================
  6. First, please check if your question is answered on the :doc:`FAQ
  7. </faq/index>`. Also, search for answers using your favorite search engine, and
  8. in `the forum`_.
  9. .. _`the forum`: https://forum.djangoproject.com/
  10. If you can't find an answer, please take a few minutes to formulate your
  11. question well. Explaining the problems you are facing clearly will help others
  12. help you. See the StackOverflow guide on `asking good questions`_.
  13. .. _`asking good questions`: https://stackoverflow.com/help/how-to-ask
  14. Then, please post it in one of the following channels:
  15. * The Django Forum section `"Using Django"`_. This is for web-based
  16. discussions.
  17. * The |django-users| mailing list. This is for email-based discussions.
  18. * The `Django Discord server`_ for chat-based discussions.
  19. * The `#django IRC channel`_ on the Libera.Chat IRC network. This is for
  20. chat-based discussions. If you're new to IRC, see the `Libera.Chat
  21. documentation`_ for different ways to connect.
  22. .. _`"Using Django"`: https://forum.djangoproject.com/c/users/6
  23. .. _`Django Discord server`: https://discord.gg/xcRH6mN4fa
  24. .. _#django IRC channel: https://web.libera.chat/#django
  25. .. _Libera.Chat documentation: https://libera.chat/guides/connect
  26. In all these channels please abide by the `Django Code of Conduct`_. In
  27. summary, being friendly and patient, considerate, respectful, and careful in
  28. your choice of words.
  29. .. _Django Code of Conduct: https://www.djangoproject.com/conduct/
  30. .. _message-does-not-appear-on-django-users:
  31. Why hasn't my message appeared on *django-users*?
  32. =================================================
  33. |django-users| has a lot of subscribers. This is good for the community, as
  34. it means many people are available to contribute answers to questions.
  35. Unfortunately, it also means that |django-users| is an attractive target for
  36. spammers.
  37. In order to combat the spam problem, when you join the |django-users| mailing
  38. list, we manually moderate the first message you send to the list. This means
  39. that spammers get caught, but it also means that your first question to the
  40. list might take a little longer to get answered. We apologize for any
  41. inconvenience that this policy may cause.
  42. Nobody answered my question! What should I do?
  43. ==============================================
  44. Try making your question more specific, or provide a better example of your
  45. problem.
  46. As with most open-source projects, the folks on these channels are volunteers.
  47. If nobody has answered your question, it may be because nobody knows the
  48. answer, it may be because nobody can understand the question, or it may be that
  49. everybody that can help is busy.
  50. You can also try asking on a different channel. But please don't post your
  51. question in all three channels in quick succession.
  52. You might notice we have a second mailing list, called |django-developers|.
  53. This list is for discussion of the development of Django itself. Please don't
  54. email support questions to this mailing list. Asking a tech support question
  55. there is considered impolite, and you will likely be directed to ask on
  56. |django-users|.
  57. I think I've found a bug! What should I do?
  58. ===========================================
  59. Detailed instructions on how to handle a potential bug can be found in our
  60. :ref:`Guide to contributing to Django <reporting-bugs>`.
  61. I think I've found a security problem! What should I do?
  62. ========================================================
  63. If you think you've found a security problem with Django, please send a message
  64. to security@djangoproject.com. This is a private list only open to long-time,
  65. highly trusted Django developers, and its archives are not publicly readable.
  66. Due to the sensitive nature of security issues, we ask that if you think you
  67. have found a security problem, *please* don't post a message on the forum, the
  68. Discord server, IRC, or one of the public mailing lists. Django has a
  69. :ref:`policy for handling security issues <reporting-security-issues>`;
  70. while a defect is outstanding, we would like to minimize any damage that
  71. could be inflicted through public knowledge of that defect.